Terms & conditions

SIA "Print Plus", reg. no. 41503049787, VAT no. LV41503049787, legal address Īslīces iela 5 - 29, Rīga, LV-1058 (further — “Print Plus”) provides the services and goods described on printplus.lv.

1. General

By placing an order on printplus.lv the Buyer agrees to these Terms. The Buyer confirms they have read the Privacy policy. These Terms are governed by the laws of the Republic of Latvia.

2. Prices

All prices are shown in EUR excluding VAT (21%). The listed “from” price is the unit price for the smallest quantity shown. Larger quantities are discounted automatically — the unit price decreases with the quantity tiers shown on the product page. The final invoice price depends on the confirmed branding option and delivery method.

3. Ordering

The Buyer selects products, a quantity and submits the order form (or writes to info@printplus.lv). An order is binding for Print Plus only after Print Plus confirms it by e-mail together with a final quotation. Branding print files (artwork) are agreed separately.

4. Payment

Print Plus issues an invoice for every order. Payment is made by bank transfer on prepayment terms or under a framework contract. Goods are produced after the invoice is settled or the contract terms provide otherwise.

5. Delivery

Typical lead time is 3–5 business days after artwork approval and payment, delivery via Omniva parcel locker or courier. Pickup at the production site is possible by agreement.

6. Right of withdrawal (consumers)

Consumers (natural persons) may withdraw from the purchase within 14 days of receiving the goods and return them, unless the goods were personalised (custom printed/engraved according to the Buyer’s artwork) — such goods are excluded from the right of withdrawal under Regulation (EU) 2016/679 consumer-rights exemption in Art. 22(3) of the Latvian Consumer Rights Protection Law. To withdraw, notify info@printplus.lv within 14 days. Custom-produced goods are non-returnable; factory-made stock goods must be unused, in original packaging.

7. Claims

Quality claims are accepted within 2 years for consumers under the Latvian Consumer Rights Protection Law. Send a claim to info@printplus.lv with photos and the order number. Print Plus responds within 15 days.

8. Data

The Buyer’s contact data is processed to fulfil the order — see the Privacy policy.

9. Disputes

Disputes are resolved by negotiation; failing that, in the courts of the Republic of Latvia. Consumers may also turn to the Consumer Rights Protection Centre (PTAC) or use the online dispute resolution platform ec.europa.eu/consumers/odr.